How can we help?

The fee depends only on where you are and your cart total — it's the same for every product.

• Within 5 km of our Ras Al Khor warehouse: free on orders of AED 49+
• Dubai: AED 12 under AED 100, AED 5 from AED 100, free from AED 150
• Other emirates: AED 25, free from AED 250

You'll see the exact fee in your cart before you pay.

In Dubai, orders placed between 9AM and 9PM are delivered the same day. For other emirates, message us on WhatsApp and we'll confirm the delivery day for your area.

All seven emirates: Dubai, Abu Dhabi (including Al Ain), Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We don't deliver outside the UAE yet.

If your address is within 5 km of our warehouse in Ras Al Khor, Dubai, a Local Delivery option appears at checkout. It's free on orders of AED 49 or more.

Use the link in your order confirmation email, or sign in to your account to see your order status. You can also send your order number to us on WhatsApp.

Yes. We buy directly from the brands and ship every product to the UAE ourselves. Each item arrives in its original, factory-sealed packaging — we never repack anything.

Every product is shipped from the US, imported into the UAE and stored here, which adds cost. Buying direct from the brands keeps the chain short, so we can keep prices fair — and we run regular brand sales.

American favourites including Warheads, Sour Patch Kids, Airheads, Skittles, Olipop, Poppi, Liquid I.V., Prime, Bloom, Alani Nu, Mariani, Fresh Gourmet, Nature's Garden, Kirkland Signature and Member's Mark. Browse everything.

Possibly! Send us the product name or a photo on WhatsApp and we'll check whether we can source it.

Every product page shows its expiry right next to the price — for example “Expiry: 9+ Months” — so you know exactly what you're getting before you buy.

Best Deals are genuine products with less than about two months until expiry, sold at a lower price. They're clearly labelled, so you can decide. See Best Deals.

We deliver orders with our own team, so they don't sit in a courier depot. In the summer, please bring your order indoors as soon as it arrives and keep chocolate and gummies somewhere cool.

Reseal the pack and keep it in a cool, dry place away from direct sunlight. Refrigerate drinks once opened.

Many of our products contain no animal ingredients, but not every American snack is halal-certified, and some candies and gummies contain gelatin. Please check the ingredients on the product page and on the pack, or message us on WhatsApp before ordering if you're unsure.

On each product page under Ingredients and Product Details. Where we couldn't verify the full list, it says “See package for full ingredient list.” US recipes can change, so always check the pack if you have an allergy.

No. Energy drinks such as Bloom and Alani Nu contain caffeine and aren't recommended for children, pregnant or breastfeeding women, or anyone sensitive to caffeine.

Check the end of the product title. “1 x 57g” is a single item; “24 x 57g” is a box of 24. Many products are sold both ways.

All the payment options available for your order are shown at checkout.

Message us on WhatsApp as soon as possible with your order number. If it hasn't left our warehouse yet, we'll do our best to update or cancel it.

Yes. Send the products and quantities you need on WhatsApp or email everybodysnack@gmail.com and we'll get back to you with a quote.

Please check your order when it arrives. Send a photo and your order number on WhatsApp within 3 days of delivery and we'll make it right.

Because our products are food, we can't take back items that have been opened. If something isn't right with your order, contact us within 3 days of receiving it. See our Refund Policy for details.

Once a refund is approved, it goes back to your original payment method within 10 business days. Your bank may take a little longer to show it.

A free surprise gift we add to every order of AED 50 or more. It ships with your order. Learn more.

No. Once the products in your cart reach AED 50 (before delivery), the gift is added to your cart automatically.

If you remove items and your cart drops below AED 50, the gift is removed. Add more products to bring it back.

No — it's one gift per order, the quantity is fixed at 1, and it can't be bought on its own.

There's an 80% chance of a premium item worth AED 1–50, such as vouchers, gift cards or our bestsellers, and a 20% chance of a rare treasure worth up to AED 500, such as perfumes, collectible sports cards or autographed jerseys. Gifts are available while supplies last.

No. Gifts are picked at random and can't be requested or exchanged.